If items arrive damaged please send me photos of the damage and of how the parcel looked when it arrived, if that was also damaged. This allows me to claim compensation from the shipping company. Damaged prints can be reposted or partially refunded (depending on damage)
Large stained glass are all one off artworks, if they arrive damaged I am happy to repair but returning to me for repair is at your own cost, I can help with arranging this if needed.
If items dont arrive at all, a refund will be granted after the amount of time the shipping company says yopu have to wait this varies from company to company.
All returns must be sent well packaged (at your own cost) a refund will be granted if the item returns in the condition as it was sent (unless it arrived broken, then you will have emailed me photos) If the returned item is glass and it isnt well packaged no refund will be given if it arrives broken.